It’s no secret that customer expectations regarding your brand and the overall customer experience are increasing. To address this, many retail and DTC brands are looking to innovate and expand upon ecommerce experiences in a variety of ways to, overall, grow their business. At CommerceNext 2022, industry professionals came together during two breakout tracks to discuss their strategies and tactics to innovate ecommerce experiences and scale marketing for growth. Read on for a recap, a link to the video recording and a notable quote from each session.
Breakout Track: Innovative Ecommerce Experiences
How REVOLVE Reinvented the Mobile Shopping Experience
WHAT WE LEARNED:
- Using data analysis can help you recognize signals that indicate digital customers are ready to engage with our brand.
- Best practices for building cohesive messaging programs across email, SMS and apps, and discussed new ways to improve mobile shopping experiences.
First-Party Data: The Key to Relevancy in Ecommerce
WHAT WE LEARNED:
- The impending death of the cookie has forced brands to truly understand their consumers and their preferences on a one-to-one level.
- Collecting more first-party data can help further personalize ecommerce pre and post-purchase, overall improving the customer experience.
How Vera Bradley Uses a Full-Funnel View of the Shopper Journey To Unlock Growth in an Uncertain World
WHAT WE LEARNED:
- Vera Bradley deals with rising user acquisition costs, exploding fulfillment and omnichannel costs and a looming recession by taking a full-funnel view of customer lifetime value that incorporates optimizing cohort profitability.
Christmas In June: Optimizing Ecommerce for the Gift Buyer
WHAT WE LEARNED:
- It is extremely beneficial for retailers to understand the gift shopping journey to maximize gifting revenues.
- Promotions can help defend margins and the opportunity to gain two customers with every gifting transaction.
Breakout Track: Scaling Marketing for Growth
Elevating Audience Targeting in a Cookieless World
WHAT WE LEARNED:
- Using first-party data, as well as a new strategy called self-attested personalization, can help foster deep customer relationships with new communities.
Optimizing Digital Engagement and Sales Across The Funnel
WHAT WE LEARNED:
- How DTC brands are using display ads to increase both personalization and prospecting throughout their digital customer experience.
Partnership Marketing: A Winning Strategy for Profitable Growth
WHAT WE LEARNED:
- Partnerships can be extremely helpful to ecommerce professionals by creating new, cost-effective ecommerce revenue streams to drive lasting, high-quality customer acquisition.
The Content Machine That Turned Jenni Kayne into a $100m+ Brand in 3 Years
WHAT WE LEARNED:
- Jenni Kayne built the creative infrastructure to feed social marketing platforms on a week-in/week-out basis by focusing not only on marketing their products to consumers but instead on promoting a lifestyle with their creative messaging and imagery.
Staying relevant during the ever-changing landscape of our world is incredibly challenging for all marketers at retail and DTC brands. The speakers and sessions in these two breakout tracks, along with the rest of those featured at CommerceNext 2022 were dedicated to helping you and your brand seize the next wave of growth. Check out our YouTube channel for more content from this year’s ecommerce conference, and follow us on LinkedIn and Twitter for more updates on exciting events to come!
