Category: Marketing How-To

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coach

Behind The Scenes of Coach’s “In My Tabby” Campaign

At the 2024 CommerceNexty Awards, Coach received the Most Effective Brand Storytelling Award for the “In My Tabby” campaign. The campaign highlighted the iconic Tabby bag through personal stories from the Coach Family, including Lil Nas X and Camila Mendes, focusing on transformative moments and the strength found in what we carry.  We sat down with Kimberly Wallengren, Vice President of Marketing, North America at Coach, to learn more about the inspiration behind “In My Tabby” and the brand’s approach to marketing. Read on for the full interview.   Katja Teichmann: Can you tell us about the inspiration behind Coach’s “In My Tabby”

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e.l.f. beauty winner

Behind The Scenes of e.l.f. Cosmetics’ True Crime Parody “Cosmetic Criminals”

At the 2024 CommerceNexty Awards, e.l.f. Cosmetics was honored with the Marketing Innovator of the Year Award for their creative and engaging true crime parody documentary, Cosmetic Criminals. This campaign humorously depicted the phenomenon of “e.l.f. pinching”—the act of borrowing makeup without any intention of returning it—prevalent in households everywhere. We sat down with Laurie Lam, Chief Brand Officer at e.l.f. Beauty, to learn more about the inspiration behind Cosmetic Criminals and the brand’s approach to marketing. Read on for the full interview.   Katja Teichmann: Can you tell us about the inspiration behind Cosmetic Criminals?  Laurie Lam: Cosmetic Criminals was born from

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sephora winners

Behind The Scenes of Sephora’s SEPHORiA Event

At the 2024 CommerceNexty Awards, CommerceNext presented Sephora’s with the Best Use of a New Channel Award for Sephora’s SEPHORiA: House of Beauty, which merged digital and physical spaces in a tribute to beauty diversity, improving brand image and highlighting product distinction. We sat down with Kate Biancamano, Senior Director, Event & Experiential Marketing at Sephora to learn more about the inspiration behind the SEPHORiA event. Read on for the full interview. Teichmann: For those who haven’t been to a SEPHORiA event, can you paint a picture of what the event experience is like? Kate Biancamano: Absolutely! SEPHORiA is Sephora’s global annual beauty

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generative ai

Transformative Insights on Generative AI from the 2024 CommerceNext Growth Show

The 2024 CommerceNext Growth Show provided a wealth of insights into the evolving role of generative AI in the retail industry. Sessions from all three days highlighted how leading brands are leveraging AI to enhance customer experiences, optimize operations and drive growth. This article synthesizes these insights into a cohesive discussion on the transformative potential of generative AI in retail. WHAT WE LEARNED: Enhancing Customer Experience with AI Operational Efficiency and Agile Approaches Data-Driven Marketing and Personalization Collaborative Leadership and Strategic Alignment Future Trends and Innovations in AI Enhancing Customer Experience with AI Generative AI is revolutionizing how retailers engage with customers by

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A customer shopping internationally.

Cross-Border Ecommerce: What Most Brands Miss About Global Opportunities

Introducing cross-border ecommerce to your brand offers vast potential for growth, but it requires thorough research and strategic planning to succeed. By understanding global trends and market dynamics, ecommerce professionals can unlock significant opportunities and stay ahead of the competition. Key Takeaways: Global ecommerce is rapidly growing and offers substantial revenue potential for economies of scale and growing economies. Successful international expansion requires detailed market research and strategic planning around operations, logistics and international customer values. Localization of marketing, customer service and payment options is crucial. Staying informed of global trends in ecommerce and challenges competitors may have faced can help navigate the

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A person walking with shipping boxes.

7 Ecommerce Returns Policies that Customers Absolutely Love

Return policies can make or break whether a customer decides to shop with your brand, so creating and implementing effective return policies is essential. Let’s dive into the basics of return policies and seven different policies that customers will be sure to love.  Key Takeaways: Offer a return policy that is easy to find with clear instructions and transparent expectations. Offer personalized policies with multiple return options and streamline the returns process. Consider the environmental impact and impact on brand values that your return policy brings. Provide flexible policies with free shipping for returns.   The Basics on Ecommerce Return Policies Before deciding

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A panel of Gen Z consumers at the 2023 CommerceNext conference.

Ecommerce 2024: The Emerging Trend Everyone’s Ignoring (But Shouldn’t)

As ecommerce continues to evolve and adjust to new consumer needs and preferences, understanding Gen Z, those born between 1997 and 2012, is paramount for sustainable growth. Focusing solely on trends rather than the consumer base that influences them is easy. However, by understanding Gen Z’s unique behaviors and preferences, ecommerce professionals can find new opportunities for growth and connection with Gen Z consumers.  Key Takeaways: Gen Z consumers prioritize social media platforms, such as Instagram, TikTok and Youtube and develop their shopping preferences through social media trends and engaging digital experiences.  Brands committed to social impact and sustainability resonate deeply with Gen

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An image showing what "omni" means: a connection and seamless flow through multiple channels.

Retail Omnichannel Strategy: How to Meet Multi-Channel Demands

Retail is evolving everyday. Today, it is now a dynamic blend of online and offline experiences, driven by evolving consumer behaviors and technological advancements. Employing omnichannel strategies will help you stay ahead of the curve, so read on for how your brand can meet multi-channel demands. Key Takeaways: Shopping behavior now revolves around an omnichannel experience, blending online and offline seamlessly. Researching, integrating data, optimizing touchpoints and personalizing experiences are crucial for effective omnichannel strategies. Throughout all phases of creating an omnichannel experience, successful retail brands prioritize a customer-centric approach over a channel-centric one. The evolving landscape includes following emerging omnichannel trends such

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A person online shopping on their computer.

The Emerging Online Trend That’s Quietly Changing How We Shop

In today’s dynamic ecommerce landscape, the integration of AI technologies is reshaping the way we shop online. We’ve put together a guide on how AI is impacting ecommerce businesses, from personalized experiences to streamlined logistics, to help you understand how to stay ahead in the increasingly competitive market. Key Takeaways: Leverage AI for mobile optimization and online discovery by including personalized shopping experiences, virtual assistants, chatbots and many more tools to enhance accessibility and customer engagement. Google, Meta and social media platforms utilize AI algorithms for targeted marketing and integrate AI-powered recommendation systems to facilitate seamless purchases. AR/VR technologies use AI for product

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Two attendees at CommerceNext sit and chat with each other.

How to Network at a Conference: 10 Networking Tips to Leave a Conference with More Than Just Swag

A great set of networking skills can help transform a good conference experience into a long-lasting and impactful experience. Here are 10 tips you can put into practice to help expand your network at conferences.  Key Takeaways: Have a clear plan with defined goals before the conference. Utilize social media to establish connections and engage with attendees. Take advantage of all networking opportunities available before, during and after the conference. Focus on building mutually beneficial relationships and remember to follow up 1. Plan Ahead for Success Before anything else, you should determine what goals you want to achieve while networking at the conference.

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