Author: Katja Teichmann

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How Glossier Built Its Brand Through Community Engagement

Since its founding in 2014, Glossier has been focused on sharing real information with real people; they believe “[beauty] should be built by you.” This customer-centric philosophy is central to Glossier’s brand ethos, which revolves around the idea of “skin first, makeup second,” appealing to a wide audience that prefers minimalistic beauty routines. Before launching any products, Glossier started as a blog, Into The Gloss, where founder Emily Weiss cultivated a community by engaging directly with readers about beauty products. From the outset, Glossier has been committed to building strong, authentic relationships with its customers. Leveraging Social Media for Engagement Glossier effectively leveraged

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e.l.f. beauty winner

Behind The Scenes of e.l.f. Cosmetics’ True Crime Parody “Cosmetic Criminals”

At the 2024 CommerceNexty Awards, e.l.f. Cosmetics was honored with the Marketing Innovator of the Year Award for their creative and engaging true crime parody documentary, Cosmetic Criminals. This campaign humorously depicted the phenomenon of “e.l.f. pinching”—the act of borrowing makeup without any intention of returning it—prevalent in households everywhere. We sat down with Laurie Lam, Chief Brand Officer at e.l.f. Beauty, to learn more about the inspiration behind Cosmetic Criminals and the brand’s approach to marketing. Read on for the full interview.   Katja Teichmann: Can you tell us about the inspiration behind Cosmetic Criminals?  Laurie Lam: Cosmetic Criminals was born from

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sephora winners

Behind The Scenes of Sephora’s SEPHORiA Event

At the 2024 CommerceNexty Awards, CommerceNext presented Sephora’s with the Best Use of a New Channel Award for Sephora’s SEPHORiA: House of Beauty, which merged digital and physical spaces in a tribute to beauty diversity, improving brand image and highlighting product distinction. We sat down with Kate Biancamano, Senior Director, Event & Experiential Marketing at Sephora to learn more about the inspiration behind the SEPHORiA event. Read on for the full interview. Teichmann: For those who haven’t been to a SEPHORiA event, can you paint a picture of what the event experience is like? Kate Biancamano: Absolutely! SEPHORiA is Sephora’s global annual beauty

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jcrew speaker Q+A

CommerceNext Growth Show Speaker Series: Danielle Schmelkin, CIO at J. Crew

At the heart of CommerceNext is a vibrant, dynamic community that drives innovation and growth. As we gear up for the much-anticipated CommerceNext Growth Show on June 11-13, we’re bringing you closer to the thought leaders and trailblazers shaping the future of ecommerce and retail.  Dive into our exclusive interview with Danielle Schmelkin CIO at J.Crew. She’ll be speaking on the session “Harmony in the C-Suite: Bridging the Gap Between CIOs and CMOs for Digital Success.” Make sure you’re registered to attend and read on for the full interview.   Katja Teichmann: What do you love to geek out on in retail and

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CommerceNext Growth Show Speaker Series: Clinton Suh, Head of Ecommerce at On

At the heart of CommerceNext is a vibrant, dynamic community that drives innovation and growth. As we gear up for the much-anticipated CommerceNext Growth Show, we’re bringing you closer to the thought leaders and trailblazers shaping the future of ecommerce and retail. Dive into our exclusive interview series starting with Clinton Suh, Head of Ecommerce at On. He’ll be speaking on the panel, “Unveiling Innovative Strategies for New Customer Growth in 2024.” Make sure you’re registered to attend and read on for the full interview.

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Ecommerce Growth Show Panel

CommerceNext Announces 2024 Dates for Ecommerce Growth Show

Next Year’s Conference to Take Place June 11-13, 2024 In NYC New Advisory Board Members Announced CommerceNext, a community, event series and conference for marketers at retail and direct-to-consumer brands, today announced that the 2024 Ecommerce Growth Show will take place June 11-13 in NYC at the New York Hilton Midtown. Additionally, CommerceNext adds nine new advisors to round out its advisory board to an impressive 51 ecommerce leaders who provide critical feedback and guidance to ensure that conference programming and content are relevant and timely. More than 2,500 ecommerce and retail industry executives are expected to attend CommerceNext in 2024, bringing attendance

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Retail IT

Retail IT, Innovation and Omnichannel Insights with Adorama’s CTO

It’s a busy world out there for the IT professionals in retail. Between rapidly developing technologies and economic challenges, they’ve got their hands full. Here to talk about the current state of IT, innovation and omnichannel strategies is Hani Batla, CIO/CTO at Adorama. As one of the largest specialty retailers for consumer electronics and professional audio reading photography, Adorama has been through some exciting adaptations and developments over the last few years. Read on for the full interview with Batla, as we discuss key challenges, technological trends, the integration of ecommerce and physical retail and more. Katja Teichmann: What are one or two

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Ecommerce Growth Show Highlight: Is A Good Ecommerce Experience Good Enough?

In the highly competitive world of ecommerce, meeting customer expectations and providing a strong positive customer experience is crucial. A PwC study found that 17% of customers abandon a brand after just one negative experience. To stay ahead, retailers must embrace the latest UX, technology and AI trends to provide a personalized and seamless shopping experience. In the Ecommerce Growth Show session “Is A Good Ecommerce Experience Good Enough?”, you’ll learn from Abercrombie, Snipes, GoPro and Narvar about how they are innovating in ecommerce today. We interviewed the moderator Zia Daniell Wigder, Chief Content Officer at Insider Intelligence, to give you a sneak

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Photo by Anna Nekrashevich

NEW Retailer Data Collection Research

New sources of information like mobile devices, social media, customer reviews and in-store POS are making it extremely difficult for retailers to gather, process and pull useful insights from an ever-expanding amount of data that’s growing in real time. We partnered with Bluecore to poll over 100 digital marketing and ecommerce retailers across 13 different product categories to explore how the sheer volume of data makes it challenging to analyze and implement data-driven strategies effectively, ultimately hindering potential sales and profit growth. In our latest report, Seize The Data! The 2023 Retail Data Collection & Satisfaction Survey, you’ll learn: How retailers rate their

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Anthropologie Storefront in NYC Midtown

Ecommerce Growth Show Spotlight: Anthropologie CMO Talks Brand Loyalty

We are less than ten weeks away from The Ecommerce Growth Show, taking place on June 20-21 in the bustling city of New York. This highly anticipated event is expected to draw over 1700 attendees, feature more than 120 speakers, and host over 50 sessions, all aimed at helping ecommerce businesses thrive in today’s competitive landscape. We are excited to announce one of our latest sessions, our day two opening keynote with none other than Elizabeth Preis, the Chief Marketing Officer of Anthropologie. Anthropologie is a brand that needs no introduction. Known for its unique and creative approach to retail, Anthropologie is a

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