CommerceNext Insights


How Personalized Content Helps Create Exceptional Commerce Experiences at Scale

With the abundance of data at our fingertips and the power of AI-driven solutions, retailers have the unique opportunity to provide customers with tailored shopping experiences. To shed light on this topic, a recent panel discussion featured experts from the field who shared their valuable insights and strategies for successful ecommerce personalization. SPEAKERS: Sabrina Cherubini, SVP Brand & Digital Marketing, Hanky Panky Sunil Kaki, frmr Chief Marketing Officer, FIGS Theresa Cowing, VP, e-Commerce, Tarte Kerrigan Baron, Sr. Technical Director, MACH & Composable Technologies, Kin + Carta Christine Masters, Senior Product Manager, Emerging Products, Contentstack Watch the replay below or read on for the

Read More →

Mastering Post-Purchase Satisfaction During the Holiday Season

To ensure your success during peak holiday season, retailers must fine-tune every aspect of their post-purchase and returns process, optimizing it for the best results. According to a recent report by Accenture, 91% of consumers are more likely to choose brands that offer relevant offers and recommendations. This extends to the delivery of personalized post-purchase and returns experiences. What We Learned: Throughout our conversation with Rick Egan (Bed, Bath & Beyond), Colleen Waters (Steve Madden), and Sowmya Murthy (parcelLab), we learned various strategies and insights related to post-purchase experiences and returns management, particularly with the peak holiday shopping season approaching. The panelists shared

Read More →
amazon listing optimization

Amazon Listings Unleashed: 6 Secrets to Achieving Peak Visibility

Amazon isn’t just a platform; it’s a digital marketplace powerhouse where the right strategies can propel your products to the forefront. Here are six secrets to unlock peak visibility and skyrocket your sales: Understanding Amazon SEO  Mastering Title Creations Strategic Keywords Crafting Compelling Descriptions Prioritizing Customer Reviews and FAQs Implementing Compelling Visuals 1. Understand Amazon SEO Fundamentals Amazon SEO is the unsung hero that can elevate your product rankings, driving traffic, boosting visibility and ultimately increasing conversion rates. In a landscape where 63% of online shoppers initiate their product searches on Amazon, navigating the A10 algorithm is crucial.  The A10 algorithm, succeeding the

Read More →

Holiday 2023 Retail & Ecommerce Research: Deck the Halls with Data

With the holiday season quickly approaching, CommerceNext partnered with BizRate Insights to conduct an in-depth survey capturing holiday shopping insights from over 1,000 consumers. This article delves into essential data and emerging trends to inform and enhance your strategies for a successful 2023 holiday season. Key Takeaways: Early planning is evident, as 72% of respondents kickstart their holiday shopping before Black Friday.  Purchase decisions are heavily influenced by promotions, closely followed by recommendations from friends and family and online reviews. A combination of online and in-store shopping remains essential. Given the current economic climate, 42% of respondents plan to cut back on holiday

Read More →
Ecommerce Growth Show Panel

CommerceNext Announces 2024 Dates for Ecommerce Growth Show

Next Year’s Conference to Take Place June 11-13, 2024 In NYC New Advisory Board Members Announced CommerceNext, a community, event series and conference for marketers at retail and direct-to-consumer brands, today announced that the 2024 Ecommerce Growth Show will take place June 11-13 in NYC at the New York Hilton Midtown. Additionally, CommerceNext adds nine new advisors to round out its advisory board to an impressive 51 ecommerce leaders who provide critical feedback and guidance to ensure that conference programming and content are relevant and timely. More than 2,500 ecommerce and retail industry executives are expected to attend CommerceNext in 2024, bringing attendance

Read More →

Navigating Big-Box Retailers: Holiday 2023 Trends and Strategies

With the 2023 holiday shopping season approaching, the CommerceNext team researched the key trends and strategies being employed by big box retailers such as Target, Amazon and Walmart, offering valuable insights for optimizing your own ecommerce operations. KEY TAKEAWAYS: Early Cyber Sales: Discover how big-box retailers kickstart the holiday season with strategic pre-Black Friday sales. Hiring Influx: Understand the workforce strategies implemented by major retailers to meet holiday demand. Discount-Driven Purchases: Learn the significant impact of discounts and promotions on consumer behavior during the holiday season. Omnichannel Integration: Understand how seamless online-to-in-store experiences are shaping the retail landscape this holiday season. Early Cyber

Read More →
Retail IT

Retail IT, Innovation and Omnichannel Insights with Adorama’s CTO

It’s a busy world out there for the IT professionals in retail. Between rapidly developing technologies and economic challenges, they’ve got their hands full. Here to talk about the current state of IT, innovation and omnichannel strategies is Hani Batla, CIO/CTO at Adorama. As one of the largest specialty retailers for consumer electronics and professional audio reading photography, Adorama has been through some exciting adaptations and developments over the last few years. Read on for the full interview with Batla, as we discuss key challenges, technological trends, the integration of ecommerce and physical retail and more. Katja Teichmann: What are one or two

Read More →
cyber 5 week

Elevate Your Cyber 5 Strategy: Lessons from Innovative Campaigns

As the Cyber 5 frenzy approaches, retail brands are gearing up to seize the opportunity of this monumental shopping week. Global online sales for Cyber Week in 2022 reached an astounding $281 billion, cementing its status as an international event that warrants the attention of marketers worldwide. With consumers spending 4% more online than the previous year, totaling $35.27 billion in the U.S. alone, the stakes have never been higher. Let’s explore strategies that not only drive revenue but also resonate with consumers on a deeper level. Authenticity and Values: Davines’ Green Friday In today’s consumer landscape, authenticity is paramount. Consumers gravitate towards

Read More →

Maximizing Your Holiday Marketing Strategy for 2023: Expert Tips and Tricks

The holiday season is more than just a time of celebration; it’s a golden opportunity for brands to make a lasting impact on their customers. As we approach the 2023 holiday season, the strategic playbook for marketers has evolved. To help you navigate this festive period with precision, we’ve compiled a comprehensive guide full of tips and tricks, enriched by insights from CommerceNext blogs, webinars, research and more. These invaluable resources shed light on the latest trends and strategies that are reshaping the retail landscape. From understanding the nuanced psychology of shoppers in the digital age to harnessing the power of physical retail

Read More →
conversational AI revolution

Precision and Personalization: The Future of Chatbots with Conversational AI

Conversational AI has emerged as a game-changer in the realm of customer engagement. During the CommerceNext 2023 Ecommerce Growth Show, Christian Ward, Chief Data Officer at Yext, shed light on how conversational AI is unlocking the full potential of chatbots, transforming the customer experience and optimizing business operations. In this blog, we’ll delve into the key insights from the session, providing actionable takeaways for marketers looking to leverage conversational AI effectively. The Evolution of Conversational AI Until recently, the internet primarily answered the questions of who, what, where and when. However, with the advent of artificial intelligence, we’re now equipped to tackle the

Read More →