Tag Archives: customer experience

Sep 26, 2023 Marketing Tips

Maximizing Your Holiday Marketing Strategy for 2023: Expert Tips and Tricks

by Maeve Billings

As we approach the 2023 holiday season, the strategic playbook for marketers has evolved. To help you navigate this festive period with precision, we've compiled a comprehensive guide full of tips and tricks, enriched by insights from CommerceNext blogs, webinars, research and more. These invaluable resources shed light on the latest trends and strategies that are reshaping the retail landscape. From understanding the nuanced psychology of shoppers in the digital age to harnessing the power of physical retail experiences, this guide is designed to equip you with the tools you need to craft a winning marketing strategy this holiday season. 

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Forever 21 Session Recap
Aug 10, 2023 Session Recaps

How Forever 21 Stays Connected to Their Gen Z Customers

by Maeve Billings

It’s no secret that marketers are looking for ways to better connect with Gen Z consumers. At this year’s CommerceNext ecommerce summit, Winnie Park, CEO of Forever 21, hosted a notable session on how the brand has innovated to stay culturally fluent and deeply connected to its customers. At the heart of her strategy is a focus on meeting Gen Z where they are, engaging with them and simply co-existing. 

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customer data
May 12, 2023 Marketing Tips, Session Recaps

Collect to Convert: Leveraging Customer Data for Elevated Experiences

by Ali Tyler

In today's digital age, businesses must strike a balance between personalization and privacy when collecting and using customer data. VF Corp and Digioh are two companies that prioritize transparency and customer privacy. VF Corp implements a two-step process to protect customer privacy and explain data collection and use, building trust with customers. Digioh prioritizes consent and customer safety by providing clear explanations and giving customers control over their data. Transparent data collection and use not only build trust but also enhance the customer experience, increase loyalty, and drive business success.

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Photo by Nataliya Vaitkevich from Pexels
Jul 7, 2021 Marketing Tips, Session Recaps

Personalized Engagement — How to Stop Frustrating Your Customers

by Amelia Poling

The CommerceNext webinar, “Personalized Engagement—How to Stop Frustrating Your Customers,” began with a presentation from Ehren Maedge (GM - North America, MoEngage) about the personalization of messages and engagement for customers. Next, Maedge was joined for a detailed discussion on best practices for personalization by John Yesko (Senior Director, Head of User Experience & Service Design, Walgreens), Jenna Posner(VP of Digital, SNIPES) and Jeff Gerstel (CMO, B&H Photo Video). 

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Photo by Mikhail Nilov via Pexels
Jun 9, 2021 Marketing Tips, Session Recaps

Experiential Ecommerce: The Key to Winning the New Digital Consumer

by Amelia Poling

Our latest webinar, “Experiential Ecommerce: The Key to Winning the New Digital Consumer,” first featured an interview with Raj De Datta (CEO and Co-Founder of Bloomreach) on his new book, The Digital Seeker: A Guide for Teams to Build Winning Experiences. Next, a panel of expert retailers discussed best practices for the creation of personalized digital experiences for their customers. 

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Nov 9, 2020 Interviews, Marketing Tips, Session Recaps

Investing In Customer Experience In The Next Normal

by Priscill Alouidor

Now is the perfect time to invest in customer experience, while ecommerce sales are at an all time high. In our latest webinar, Post Holiday Battle Plan: Growth Strategies for 2021 and Beyond, David Bolotsky (CEO and Founder, Uncommon Goods), Rebecca Traverzo (VP Marketing, ThirdLove), Bill Bass (CMO, FULLBEAUTY Brands) and Meghan Stabler (VP Product Marketing, BigCommerce outline three essential investment areas to attract and keep more customers in this online ecommerce boom.

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