In today's digital age, businesses must strike a balance between personalization and privacy when collecting and using customer data. VF Corp and Digioh are two companies that prioritize transparency and customer privacy. VF Corp implements a two-step process to protect customer privacy and explain data collection and use, building trust with customers. Digioh prioritizes consent and customer safety by providing clear explanations and giving customers control over their data. Transparent data collection and use not only build trust but also enhance the customer experience, increase loyalty, and drive business success.
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CommerceNext 2023: The Ecommerce Growth Show is a premier ecommerce conference that brings together leading experts in the field to discuss the latest trends and challenges facing ecommerce retailers. Read on to further explore six of the hot topics our 120+ expert speakers will discuss at the 2023 Ecommerce Growth Show.
read moreRead on to explore tips experts from FTD, Alvarez & Marsal, commercetools and Capgemini discussed during our most recent webinar regarding their experiences in dealing with paying down technical debt and replacing decaying, insufficient infrastructure with systems built to last.
read moreAs ecommerce continues to grow, brands are trying to stand out with innovative experiences that help them build customer connections and loyalty. Read on to learn how to improve your ecommerce and CX at CommerceNext 2022 with brands like EXPRESS, Neiman Marcus, Gopuff and Brinks Home.
read moreLack of cooperation is a huge and consistent obstacle for retailers across the globe in achieving optimal customer experience. The recent CN webinar, “The Secret to a Great Ecommerce Experience? Collaboration!” covered the ongoing issue of customer experience in ecommerce with the help of some of the most collaboration-forward minds in the industry.
read moreThe CommerceNext webinar, “Personalized Engagement—How to Stop Frustrating Your Customers,” began with a presentation from Ehren Maedge (GM - North America, MoEngage) about the personalization of messages and engagement for customers. Next, Maedge was joined for a detailed discussion on best practices for personalization by John Yesko (Senior Director, Head of User Experience & Service Design, Walgreens), Jenna Posner(VP of Digital, SNIPES) and Jeff Gerstel (CMO, B&H Photo Video).
read moreOur latest webinar, “Experiential Ecommerce: The Key to Winning the New Digital Consumer,” first featured an interview with Raj De Datta (CEO and Co-Founder of Bloomreach) on his new book, The Digital Seeker: A Guide for Teams to Build Winning Experiences. Next, a panel of expert retailers discussed best practices for the creation of personalized digital experiences for their customers.
read moreNow is the perfect time to invest in customer experience, while ecommerce sales are at an all time high. In our latest webinar, Post Holiday Battle Plan: Growth Strategies for 2021 and Beyond, David Bolotsky (CEO and Founder, Uncommon Goods), Rebecca Traverzo (VP Marketing, ThirdLove), Bill Bass (CMO, FULLBEAUTY Brands) and Meghan Stabler (VP Product Marketing, BigCommerce outline three essential investment areas to attract and keep more customers in this online ecommerce boom.
read moreEveryone likes getting gifts. And, CommerceNext loves giving gifts to people who are part of our community. Sometimes, however, you may like that gift even more if it were a different color or better fitting size. Or, maybe a different style all together would suit your taste better. Perhaps the gift arrived at your old
read moreSupport requests increase from customers by 65% during Black Friday/Cyber Monday, and a large majority of merchants are 'concerned' or 'very concerned' about customer service during the holidays. 20 retailers told us how they handled this issue and shared 4 tips that you can use with your support team for the holiday season.
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