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The Year Of Covid The Customer Report
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You will receive the report in an email shortly.
THIS REPORT:
- Provides benchmarks in budget, performance and challenges — now versus the results of our 2020 report.
- Explains how retailers are thinking about acquisition, retention, holiday and the privacy landscape this year.
- Reveals key 2021 differences in marketing priorities, strategies and tactics between “digital-first retailers” (brands and retailers that started online) and “incumbent retailers” (brands and retailers who added digital after inception).
- Provides recommendations for navigating privacy restrictions, measurement changes and retention challenges.
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