Benchmark Study:

Holiday 2020 Shipping:
Expectations from Retailers and Shoppers

2020 holiday report

With shoppers continuing to opt for online shopping due to Covid-19 and social distancing, the 2020 E-Commerce Holiday season is expected to shatter all previous records in terms of volume. But, there are concerns on the horizon about shipping and fulfillment challenges.

CommerceNext is looking at this issue closely. Via its partnership with BizRate Insights, it surveyed 1,000+ consumers and asked about their plans for the holiday shopping season and how it will be different than previous years. More than 60+ retail executives were also surveyed to understand what concerns them the most about managing the increased volume of holiday shopping and how they plan to manage shopper expectations.

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What's in this report?

  • When do consumers plan to start their holiday shopping this year
  • How many shoppers plan to use curbside pickup and how are retailers preparing for this.
  • What concerns do consumers have about online shopping this holiday season?
  • What types of holiday shopping promotions do consumers find most appealing this year?
  • What type of adjustments are retailers making to the minimum qualifying order threshold for free shipping

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