Tag Archives: customer service

Photo by Vladislav Babienko on Unsplash

Recognizing the importance of sharing valuable resources with the CommerceNext community to help them understand the impact of COVID-19 on digital retail, we worked with WITHIN to make their COVID-19 Retail Pulse available. Leveraging first-party ecommerce data from its roster of 75 clients, WITHIN’s index tracks trends in ecommerce revenue, digital media ad spend, and conversion rate relative to the pre-COVID benchmark period.

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Credit to Bruce Mars via Pexels

Support requests increase from customers by 65% during Black Friday/Cyber Monday. And 74.5% of large merchants are 'concerned' or 'very concerned' about customer service during the holidays. It was their number two concern overall. 20 retailers told us how they handled the Black Friday / Cyber Monday and sharing 4 tips that you can use with your support team for the holiday season.

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