Get Updates

Tag: customer service

Search
Photo by Mikhail Nilov via Pexels

Experiential Ecommerce: The Key to Winning the New Digital Consumer

Amelia Poling June 9, 2021

Our latest webinar, “Experiential Ecommerce: The Key to Winning the New Digital Consumer,” first featured an interview with Raj De Datta (CEO and Co-Founder of Bloomreach) on his new book, The Digital Seeker: A Guide for Teams to Build Winning Experiences. Next, a panel of expert retailers discussed best practices for the creation of personalized digital experiences for their customers.  Read the recap here or watch the replay. The Digital Seeker Raj De Datta believes that appealing to the consumer that he defines as the “digital seeker” makes the difference in how the winners win and the losers lose in ecommerce. In accessing

Read More →
Credit to Bruce Mars via Pexels

How to Use Customer Service to Grow Sales this Holiday

Travis Cross November 26, 2019

Support requests increase from customers by 65% during Black Friday/Cyber Monday.  And 74.5% of large merchants are “concerned” or “very concerned” about customer service during the holidays. It was their number two concern overall. It can overwhelm your customer support, but it’s also an opportunity to use support interactions to promote sales & specials that you’re having! Number of support requests during the holiday season from Gorgias customers. 20 retailers told us how they handled the Black Friday / Cyber Monday and we’re sharing 4 tips that you can use with your support team for the holiday season. Promote Your Holiday Specials in

Read More →
CommerceNext
June 24-26, 2025 at New York Hilton Midtown
Attend
Important Notice: Avoid Unauthorized Housing Providers

Connections Housing is the exclusive housing partner for CommerceNext and the only trusted source for booking accommodations for our event. Be cautious of third-party companies posing as official housing providers. These entities may attempt to mislead you into booking through them, often resulting in non-refundable deposits or invalid reservations that we cannot assist with.

To ensure a secure and seamless booking experience, always reserve your accommodations directly with Connections Housing. If you are approached by anyone claiming to offer housing for CommerceNext outside of Connections Housing, please report this immediately to commercenext@connectionshousing.com.

For assistance or questions, you can contact the Connections Housing team at commercenext@connectionshousing.com or by phone at 725.201.7302.