Register now for the 2024 CommerceNext Growth Show on June 11-13, 2024
We’re returning to New York City on June 11-13, 2024 at the New York Hilton Midtown. We enjoyed seeing all of you in 2023 and can’t wait to do it again! If you missed the summit or want to relive some of the memories, we included some highlights below:
Photos
Videos
2023 Speakers
Christopher Thomas-Moore
Chief Digital Officer
Domino's
Elizabeth Preis
Chief Marketing Officer
Anthropologie
Alex Faherty
Founder & CEO
Faherty Brand
Angela Hsu
CMO
Overstock
Sharon Price John
CEO
Build-A-Bear Workshop
John Merris
CEO
Solo Brands
Savannah Sachs
CEO
TULA Skincare
Sandeep Seth
Global CMO and North America President
Coach
Doug Jensen
SVP Go-to-Market (GTM) Analytics & Activation and Learning Center of Excellence (COE)
The Estée Lauder Companies
Winnie Park
CEO
Forever 21
Omer Iqbal
Global Head of Digital Strategy & Architecture
Shiseido
Julie Roy
CMO
DSW
Sarah Wallis
COO
Minted
Samir Desai
EVP, Chief Digital + Technology Officer
Abercrombie & Fitch Co.
Emily Essner
CMO
Saks
Ally Day
Director of Integrated Marketing
Hello Fresh
8:00 AM ET
Registration / Discovery Lounge Opens
8:00 AM – 8:50 AM ET
50min
Networking Breakfast – All Attendees
Location: 2nd Floor Discovery Lounge
8:00 AM – 8:50 AM ET
50min
Content Breakfast: Headless & Composable Commerce – The Who, What, When, Where and Why
Location: Track A
Let’s admit it: keeping up with digital commerce buzzwords is a full-time job. This session will help you get clarity around Headless and Composable definitions, unpack the difference between modern commerce approaches and learn how businesses of different sizes and digital maturity can successfully modernize their stack (at their own pace).
Michael Scholz
VP Product & Customer Marketingcommercetools
Andrei Rebrov
CTO and Co-FounderScentbird, MACH Ambassador
8:00 AM – 8:50 AM ET
50min
Women in Leadership Breakfast: Navigating the Path to Success
Location: Track A
This session will bring together some of the most influential and successful women in retail to share their experiences and offer guidance in developing a successful career in the industry. Our speakers will delve into the hurdles they have faced in their careers and the strategies they used to overcome them. In addition, attendees will have time to network with other women in leadership positions.
Kim Tobman
CEOBouqs
Savannah Sachs
CEOTULA Skincare
Susie Kuhn
Former President EMEAFoot Locker
Melissa Campanelli
FounderWomen in Retail Leadership Circle
9:00 AM – 9:15 AM ET
15min
Opening Remarks
Location: Main Stage
9:15 AM – 9:35 AM ET
20min
Opening Keynote: Inspirational Agile Leadership in a Constantly Shifting Retail World
Location: Main Stage
Build-A-Bear Workshop’s Sharon Price John will give a master class on leadership. Based on her book, “Stories and Heart,” she’ll discuss how leadership styles need to adapt to the landscape at hand. In times of transformation, Sharon draws inspiration from a military training construct called VUCA (Volatile, Uncertain, Complex and Ambiguous). She encourages leaders to envision beyond the immediate future, embracing a mindset that propels success amidst the constant evolution of the retail world.
Sharon Price John
CEOBuild-A-Bear Workshop
Emily Culp
Board MemberMizzen + Main, Stio & Cordial
9:40 AM – 10:00 AM ET
20min
Keynote: How ChatGPT and Automated Experimentation Will Kill Mundane Marketing Tasks
Location: Main Stage
New AI models like ChatGPT are transforming marketing as we know it. Generative AI and reinforcement learning will replace marketers’ mundane tasks, from A/B testing to copywriting and even data engineering. But how will marketers leverage these tools at scale? This session will cover what new AI models can and can’t do and how AI tools will help marketers achieve 1:1 personalization and creative production at scale.
George Khachatryan
Cofounder & CEOOfferfit
10:00 AM – 10:30 AM ET
30min
Break
Location: 2nd & 3rd Floor Discovery Lounge
10:30 AM – 10:50 AM ET
20min
Keynote Fireside Chat: Finding Growth Opportunities Amid Uncertain Times
Location: Main Stage
Known for its high-quality clothing and commitment to sustainability, Faherty Brand has embraced wholesale, retail and ecommerce as core capabilities from the beginning, bucking the trend of many apparel startups that started as exclusively DTC. This session will delve into how Faherty identifies and pursues growth opportunities despite the challenges posed by uncertain economic conditions. In addition, CEO Alex Faherty will share his strategy for finding new opportunities to thrive in a constantly evolving landscape.
Alex Faherty
Founder & CEOFaherty Brand
Ken Pilot
FounderKen Pilot Ventures
10:55 AM – 11:25 AM ET
30min
Panel: Shifting Marketing Mix in Response to Measurement & Targeting Challenges
Location: Main Stage
The rise of privacy laws and the evolving use of data have driven marketers to adapt their advertising strategies. This session will explore the shifting marketing mix in response to measurement and targeting challenges. Our panel of experts will discuss best practices for ensuring advertising efforts effectively reach the target audience. Join us to learn about the latest developments in customer acquisition and gain insights into staying ahead of the curve in the fast-paced marketing world.
Emily Essner
CMOSaks
Angela Hsu
CMOOverstock
Doug Jensen
SVP Go-to-Market (GTM) Analytics & Activation and Learning Center of Excellence (COE)The Estée Lauder Companies
Ryan Gibson
VP StrategyAdlucent
Andrea Wasserman
Chief Commercial OfficerEuropean Wax Company
11:25 AM – 12:10 PM ET
45min
Roundtables 1 (Multiple Topics)
Location: Track B
11:25 AM – 12:10 PM ET
45min
The ZSuite by BCG: Gen Z Q&A
Location: Track A
Ekta Chopra
Chief Digital Officere.l.f. Beauty
Stacy Berns
FounderBerns Communications Group
12:10 PM – 1:25 PM ET
1hr 15min
Networking Lunch
Location: 2nd Floor Discovery Lounge
12:10 PM – 1:00 PM ET
50min
Content Lunch: Personalization – Riding the Tech-Stack Modernization and Optimization Wave
Location: Track A
The technology that retailers and brands select to manage their business can be a differentiator as well as one of their biggest areas of investment. At the same time, the number of technology options available is mind boggling and moving at an accelerated pace. This is especially true when it comes to investing in personalization and customer experience. Two veteran marketing technology leaders will share the latest insights and examples of how retailers are modernizing the retail and ecommerce tech stack and will offer advice on how to maximize existing technology investments.
Jason Goldberg
Chief Commerce Strategy OfficerPublicis
Meyar Sheik
Global PresidentInsider
1:25 PM – 1:45 PM ET
20min
Keynote Presentation: How Solo Brands Unlocked Profitable DTC and Wholesale Growth
Location: Main Stage
Solo Brands has had an incredible growth story. When many DTC brands are struggling, the company grew 28% last year to exceed $500MM across its four brands Solo Stove, Oru Kayak, Isle Paddleboard and Chubbies. All while operating profitably at scale. CEO John Merris will share the strategies and tactics Solo Brands employs to unlock profitable growth in both D2C and wholesale channels. In addition, he will discuss growth opportunities in the retail industry, including e-commerce, omnichannel retailing and strategic partnerships.
John Merris
CEOSolo Brands
Phoebe Bain
Senior ReporterAd Age
1:50 PM – 2:10 PM ET
20min
Keynote: The Power of SMS and Personalization: Brooks Brothers’ Approach to Customer Loyalty
Location: Main Stage
As more and more brands lean into retention, personalization can be a powerful tool for engaging and retaining customers. Brooks Brothers’ has mastered personalization by implementing an automated segmentation strategy to increase repeat purchases and improve marketing performance. They also embraced SMS to drive in-store traffic for seamless shopping experiences across all channels.
Eric Miao
Chief Strategy OfficerAttentive
Andrea Silva
Sr Director of Digital MarketingBrooks Brothers
2:10 PM – 2:50 PM ET
40min
Break
Location: 2nd & 3rd Floor Discovery Lounge
2:50 PM – 3:10 PM ET
20min
Breakout Session 1
TRACK A: 2nd Floor
RETENTION & LOYALTY
Unifying Sol de Janeiro’s Email & SMS Program Reveals Big Wins
Karen DiClemente
Head of Retail PracticeListrak
Genevieve Head-Gordon
Director of Ecommerce & GrowthSol de Janiero
TRACK B: 2nd Floor
BOOSTING SITE CONVERSION
How to Convert Anonymous Web Traffic in a Privacy-first World
Manish Malhotra
Chief Strategy Officer & Head of Data ScienceSession AI
TRACK C: 3rd Floor
CHANGING MARKETING MIX
Jaysen Gillespie
Head of Analytics and Data ScienceRTB House
Leslie Leifer
Vice President, Enterprise Marketing1-800-FLOWERS.COM
TRACK D: 3rd Floor
SOCIAL DEEP DIVE
Structuring Your Social Commerce Strategy To Drive Profit and Efficiency
Josh Tan
Sr. Director, Media StrategyRise Interactive
3:20 PM – 3:40 PM ET
20min
Breakout Session 2
TRACK A: 2nd Floor
RETENTION & LOYALTY
Keep Your Fans Engaged: SNIPES x Cordial Share Cross-Channel Marketing Success
Jenna Flateman Posner
CDOSnipes
Joe Shoemaker
Director of Digital PerformanceSNIPES
Rhon Bell
Director, CRM StrategyCordial
TRACK B: 2nd Floor
BOOSTING SITE CONVERSION
Elevating Your Brand Using Virtual Stores To Engage the Gaming-Native Audience
Neha Singh
CEOObsess
Lisa Brewer
Head of Customer Growth & eCommerceJohnson & Johnson Consumer Health
TRACK C: 3rd Floor
CHANGING MARKETING MIX
Maximizing Success: Lessons Learned From a Year of Google pMax Campaigns
Rick Egan
VP Performance MarketingOverstock
Felicia DelVecchio
Vice President, Digital MediaDAC
TRACK D: 3rd Floor
SOCIAL DEEP DIVE
Summit Golf Brands’ Big Score with UGC Content on Paid Social
Joe Yakuel
CEOBrkfst
3:50 PM – 4:10 PM ET
20min
Breakout Session 3
TRACK A: 2nd Floor
RETENTION & LOYALTY
How Generative AI Enhances Retention and Loyalty at Kate Spade
Michele Nemschoff
SVP MarketingPersado
Amanda Bopp
VP, North America MarketingKate Spade
TRACK B: 2nd Floor
BOOSTING SITE CONVERSION
Unlocking Ecommerce Growth During Economic Volatility With Modernized Payments
Indy Guha
Chief Business OfficerSignifyd
Ekta Chopra
Chief Digital Officere.l.f. Beauty
David Cost
VP Ecommerce and MarketingRainbow Shops
TRACK C: 3rd Floor
CHANGING MARKETING MIX
How Hatch Collective Utilizes Partnerships To Create Reliable Revenue Streams
Matt Curtis
SVP of DigitalHatch Collective
Nikki Millman
VP of Community Events & PartnershipsHatch Collective
Maura Smith
CMO/SVP of MarketingPartnerize
TRACK D: 3rd Floor
SOCIAL DEEP DIVE
How Creator-Led Marketing on TikTok and Instagram Fuels Consumer Behavior
Mike Balducci
GM Affiliate, Ecommerce & Payment SolutionsCreatorIQ
Kristyna Kanzler
VP Online CommunitiesIpsos
4:20 PM – 4:40 PM ET
20min
Breakout Session 4
TRACK A: 2nd Floor
RETENTION & LOYALTY
Don’t Sleep on Retention: How 3Z Brands Is Building Customer Relationships That Last
Rosa Hu
VP Product MarketingYotpo
Laur Fiatoa
Director of CRMHelix Sleep
TRACK B: 2nd Floor
BOOSTING SITE CONVERSION
Driving International DTC Ecommerce Through a Robust Data-Backed Approach
Rachel MacPherson
SVP/GM of Global EcommerceMARC JACOBS
Matthew Merrilees
CEO, North America Global-E
TRACK C: 3rd Floor
CHANGING MARKETING MIX
Rethinking Video: Easy, Efficient & Engaging Content Creation for Your Brand
Megan Weil
VP Product ManagementSundaySky
TRACK D: 3rd Floor
SOCIAL DEEP DIVE
No Session Planned
4:40 PM – 5:00 PM ET
20min
Break
Location: 2nd & 3rd Floor Discovery Lounge
5:00 PM – 5:30 PM ET
30min
Panel: Modernizing Retention – Can You Ever Set It and Forget It?
Location: Main Stage
In challenging economic times, customer loyalty is crucial to the success of any business. This session will delve into the latest research on customer retention, focusing on journey mapping and the biggest challenges in identifying opportunities for customer journeys. Our ecommerce experts will explore how businesses can measure customer service and its impact on retention. They will also discuss innovative approaches to customer retention that keep customers engaged and coming back for more.
Julie Roy
CMODSW
Julie Evans
CMOOmaha Steaks
Omer Iqbal
Global Head of Digital Strategy & ArchitectureShiseido
Fayez Mohamood
Cofounder & CEOBluecore
Jeena Sharma
Luxury ReporterMorning Brew
5:35 PM – 5:55 PM ET
20min
Keynote Fireside Chat: Winning Over the Next Generation – Marketing to Gen Z and Millennials
Location: Main Stage
Learn how Coach is evolving to appeal to the next generation of consumers, Gen Z and Millennials. This session will examine Gen Z and Millennials’ unique consumer characteristics and discuss how Coach adapts its marketing strategies to connect with them while staying true to their brand’s cultural heritage. From partnerships with music and fashion icon Lil Nas X to leveraging social media and influencer marketing to embracing cause-related initiatives and personalization, we will highlight Coach’s tactics resonating with the next generation of shoppers.
Sandeep Seth
Global CMO and North America PresidentCoach
Sheena Butler-Young
Senior CorrespondentThe Business of Fashion
5:55 PM – 6:55 PM ET
1hr
Opening Reception
Location: 2nd Floor Discovery Lounge
7:00 PM – 9:30 PM ET
CommerceNext VIP Dinners
Location: Invite Only, Located Off Site
8:00 AM ET
Registration / Discovery Lounge Opens
8:00 AM – 9:00 AM ET
1hr
Networking Breakfast – All Attendees
Location: 2nd Floor Discovery Lounge
8:00 AM – 8:50 AM ET
50min
Content Breakfast: Unleashing The Power of Web3.0 To Create New Memorable Retail Experiences
Location: Track A
In this presentation, we will explore the transformative potential of Web3.0 in revolutionizing the retail landscape. We will discuss how Web3.0 technology powers the creation of immersive virtual and augmented shopping experiences, personalized recommendations and highly tailored engagements that seamlessly connect online and offline retail. Additionally, we will analyze effective strategies for maintaining a cohesive retail omnichannel approach, encompassing physical, digital and virtual stores.
Olga Dogadkina
Founder & CEOEmperia
Mickael Seyman
CEO USArianee
Vicki Cantrell
Chief Executive OfficerVendors in Partnership
8:00 AM – 8:50 AM ET
50min
Content Breakfast: Power Profitable Commerce Growth with AI + Data + CRM, Everywhere
Location: Track B
Learn how the world’s leading companies are driving profitable growth with AI-powered commerce that’s smart, personalized, and everywhere. Salesforce will reveal a major announcement about Commerce GPT and speak to how Yeti successfully uses Salesforce solutions to achieve their business goals. This story will serve as a transition into a panel discussion with customers.
John Cardaris
Senior Product Marketing ManagerSalesforce
Jonathan Dawson
Regional Vice PresidentSalesforce
Alex Rosen
Channel Partnerships LeadWalmart
Jenna Flateman Posner
CDOSnipes
9:00 AM – 9:10 AM ET
10min
Opening Remarks
Location: Main Stage
9:10 AM – 9:30 AM ET
20min
Opening Keynote: Building Brand Love and Loyalty While Growing the Top of Funnel
Location: Main Stage
Anthropologie’s Elizabeth Preis will share insights on how to build brand love and loyalty while growing the top of the funnel. Anthropologie, a lifestyle brand that offers clothing, home décor and accessories, has become a household name among fashion-conscious consumers. With a focus on building a unique brand identity and creating memorable experiences, Elizabeth will discuss how Anthropologie has cultivated a loyal following while expanding its customer base through innovative marketing strategies to reach the next generation.
Elizabeth Preis
Chief Marketing OfficerAnthropologie
Sucharita Kodali
Vice President and Principal AnalystForrester Research
9:35 AM – 10:05 AM ET
30min
Panel: Leading in Today’s World – Managing Teams, Org Structures, AI, Oh My
Location: Main Stage
This session will delve into digital leadership. Whether your organization prefers hybrid or fully remote structures, we’ll discuss strategies for building a strong culture and managing shrinking budgets. We’ll also discuss how to approach hiring and budgeting in a world where resources are no longer infinite and how to attract the right talent to your team. Additionally, we’ll touch on the impact of technology like AI and how to manage its integration into your organization effectively.
Sarah Henry
VP, Content, Influencer, & CommerceWalmart
Jason Nickel
SVP, MarketingTen Thousand
Sarah Wallis
COOMinted
Anish Shah
CEOBring Ruckus
10:05 AM – 10:35 AM ET
30min
Break
Location: 2nd & 3rd Floor Discovery Lounge
10:35 AM – 10:55 AM ET
20min
Keynote: Humanizing Customer Engagement and Discovery in an AI-Driven World
Location: Main Stage
The surplus of AI and automation capabilities within customer acquisition and marketing solutions presents both opportunities and challenges for ecommerce companies as they seek to create and promote competitive, yet relevant content across all their channels. In this keynote session, Overstock’s Rick Egan and Botify’s Rebecca Zabow will discuss strategies and early learnings for striking a balance in leveraging these technologies to create authentic interactions across the entire customer journey.
Rick Egan
VP Performance MarketingOverstock
Rebecca Zabow
VP of Product MarketingBotify
11:00 AM – 11:30 AM ET
30min
Panel: Is A Good Ecommerce Experience Good Enough?
Location: Main Stage
In the highly competitive world of ecommerce, meeting customer expectations is crucial. A PwC study found that 17% of customers abandon a brand after just one negative experience. To stay ahead, retailers must embrace the latest UX, technology and AI trends to provide a personalized and seamless shopping experience. Join us for this session to discover how top retailers are innovating in ecommerce today.
Samir Desai
EVP, Chief Digital + Technology OfficerAbercrombie & Fitch Co.
Anisa Kumar
Chief Customer OfficerNarvar
Kacey Sharrett
VP, Direct to ConsumerGoPro
Jenna Flateman Posner
CDOSnipes
Zia Wigder
Chief Content OfficerInsider Intelligence
11:30 AM – 12:15 PM ET
45min
Roundtables 1 (Multiple Topics)
Location: Track B
11:30 AM – 12:15 PM ET
45min
The ZSuite by BCG: Gen Z Q&A
Location: Track A
Ashley Schapiro
Vice President, Marketing, Media, Performance & EngagementAmerican Eagle
Stacy Berns
FounderBerns Communications Group
12:15 PM – 1:30 PM ET
1hr 15min
Networking Lunch
Location: 2nd Floor Discovery Lounge
12:15 PM – 1:05 PM ET
50min
Content Lunch: How J. Crew Uses AI To Delight Customers and Power Sales Growth
Location: Track A
Join us for lunch and a vibrant discussion with J. Crew’s Danielle Schmelkin about the practical applications of AI that they use to transform e-commerce, merchandising and marketing. From personalization and product discovery to demand prediction and customer analytics, learn how AI is revolutionizing the way retailers engage with customers and drive sales.
Purva Gupta
Co-founder & CEOLily AI
Danielle Schmelkin
Chief Information OfficerJ.Crew Group
1:30 PM – 1:50 PM ET
20min
Keynote Fireside Chat: How Forever21 Stays Culturally Fluent and Connected to Their Customer
Location: Main Stage
Forever21 has been innovating to stay culturally fluent and deeply connected to its customers. CEO Winnie Park will share how they go beyond traditional marketing approaches by leveraging culture, fostering collaborations and understanding customer interests. She’ll discuss how Forever21 navigates the ever-changing zeitgeist moments, embracing music, media and content consumption habits to create meaningful engagement and build a brand that resonates with customers on a personal level.
Winnie Park
CEOForever 21
Stacy Berns
FounderBerns Communications Group
1:55 PM – 2:15 PM ET
20min
Keynote: How to Maximize Owned Channel Reach and Loyalty Performance
Location: Main Stage
With new marketing channels competing for your attention and resources, where should owned channels fit into your approach to acquisition and loyalty? This session dives into the evolving role of websites, email, and mobile apps in the modern retailer’s marketing mix. With a focus on the need for first-party data to increase the scale and profitability of owned channels, Saks Off 5th discusses their approach to driving conversion from new customers to loyalty members.
Richard Jones
Chief Revenue OfficerWunderkind
Sara Couch
Vice President of PersonalizationSaks OFF Fifth
2:15 PM – 2:55 PM ET
40min
Break
Location: 2nd & 3rd Floor Discovery Lounge
2:55 PM – 3:15 PM ET
20min
Breakout Session 1
TRACK A: 2nd Floor
DATA-DRIVEN MARKETING
Leveraging First Party Data To Enhance The Customer Experience While Boosting Your Bottom Line
Jason Brenner
SVP & GMMichael’s Art Supplies
Stephen Rivera
Senior Director of Customer SuccessRokt
TRACK B: 2nd Floor
UPGRADING TRADITIONAL CHANNELS
Winning in CTV Advertising; Five Things Every Retailer Should Know
Giovanna Alfieri
VP of Marketing & eCommerceHoney Pot Company
Sami Walters
Enterprise Sales DirectorMNTN
TRACK C: 3rd Floor
CUSTOMER MARKETING 2.0
Building Brand Loyalty: Finding and Retaining Your Best Customers
Melissa Dixon
Director of Content MarketingBigCommerce
Kabeer Chopra
Co-founder and CTOBurrow
TRACK D: 3rd Floor
LEVELING UP ECOMM EXPERIENCE
How Millennial and Gen Z Shoppers Are Embracing Cross-Border Commerce
Clarissa Schealer
VP of Sales, Beauty, Wellness & LifestyleESW
Markus Wilhite
Global Product ManagerTATCHA
3:25 PM – 3:45 PM ET
20min
Breakout Session 2
TRACK A: 2nd Floor
DATA-DRIVEN MARKETING
Using Incrementality & Experimentation To Grow Profit in a Cookieless World
Cody Plofker
Chief Marketing OfficerJones Road Beauty
Zach Epstein
Founder & CEOHaus
TRACK B: 2nd Floor
UPGRADING TRADITIONAL CHANNELS
Omnichannel is Everything: How Retailers Can Amplify and Optimize In-Store Inventory
Ashley Walker
Director, Digital Marketing and eCommerceTrina Turk
Melaney Lubey
Strategic PartnershipsAmazon Today
TRACK C: 3rd Floor
CUSTOMER MARKETING 2.0
Maximizing ROI: How To Get Marketing and Data Teams Working Together for Success
Jason Davis
Co-Founder & CEOSimon Data
Steven Mastrocola
Director of CRMSeatGeek
TRACK D: 3rd Floor
LEVELING UP ECOMM EXPERIENCE
Picture Perfect: How Minted Delivers Personalized Visual Content at Scale
Milind Pansare
VP of Product MarketingCloudinary
Suruchi Shukla
Vice President MarketingMinted
3:55 PM – 4:15 PM ET
20min
Breakout Session 3
TRACK A: 2nd Floor
DATA-DRIVEN MARKETING
How to Win the Hearts and Minds of Gen Z in the Current Economy
Hani Batla
CIO/CTOAdorama
Bill Schneider
VP of Product MarketingSheerID
TRACK B: 2nd Floor
UPGRADING TRADITIONAL CHANNELS
Programmatic Direct Mail: How Tailored Brands and Lulu and Georgia Took a Performance-Driven Approach
Carolyn Pollock
CMOTailored Brands
Julia Metaxes
Head of GrowthLulu & Georgia
Jacob Ross
CEOPebblePost
TRACK C: 3rd Floor
CUSTOMER MARKETING 2.0
Winning SMS Strategies and Tactics for Great Customer Experiences
Brian Walker
Chief Strategy OfficerBloomreach
TRACK D: 3rd Floor
LEVELING UP ECOMM EXPERIENCE
Farfetch’s AI-Driven Approach to Engage New Customers at Scale
Peter Szalontay
CEODatamilk
Alfredo Ramirez
Innovation PrincipalFARFETCH
4:25 PM – 4:45 PM ET
20min
Breakout Session 4
TRACK A: 2nd Floor
DATA-DRIVEN MARKETING
You Can’t Spell Retail Without AI: How Can Personalization Build Better Baskets
Diane Keng
CEOBreinify
TRACK B: 2nd Floor
UPGRADING TRADITIONAL CHANNELS
Can Podcast Advertising Become an Integrated Channel?
Ally Day
Director of Integrated MarketingHello Fresh
Liz Horowitz
FounderSonic Strategy Consulting
TRACK C: 3rd Floor
CUSTOMER MARKETING 2.0
How Conversational AI Is Revolutionizing Chatbot Effectiveness
Christian Ward
Chief Data Officer, EVPYext
TRACK D: 3rd Floor
LEVELING UP ECOMM EXPERIENCE
Leveling Up Marketplace Growth Using Proven Compliance-Driven Strategies
George Trantas
Senior Director Global MarketplacesAvalara
4:45 PM – 5:05 PM ET
20min
Break
Location: 2nd & 3rd Floor Discovery Lounge
5:05 PM – 5:25 PM ET
20min
Keynote Presentation: Domino’s Reinvented – Boldly Innovating for Today’s Changing Customer Journeys
Location: Main Stage
Learn how Domino’s has successfully navigated the changing QSR landscape and adapted to new customer journeys through technology and data. Chief Digital Officer Christopher Thomas Moore will share how Domino’s digital transformation journey has enabled the company to create exceptional customer experiences and remain competitive in the ever-evolving retail industry.
Christopher Thomas-Moore
Chief Digital OfficerDomino’s
5:30 PM – 6:00 PM ET
30min
The CommerceNextys
Location: Main Stage
The CommerceNextys are peer-reviewed awards for marketing & ecommerce achievements among retail & DTC brands. Join us in an award ceremony celebrating the individuals and companies who have achieved exceptional results.
Jason Goldberg
Chief Commerce Strategy OfficerPublicis
6:00 PM – 7:00 PM ET
Closing Reception
Location: 3rd Floor Discovery Lounge
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