COMMERCENEXT BLOG


At our 2021 Spring Summit, Kathleen Stockham, Senior Director of Digital Marketing at JTV and Sarah Cascone, Sr. Director of Marketing at Bluecore, led the session “How JTV’s Digital Foundation is Helping it Embrace Its Post Pandemic Future.” Stockham divulged the best marketing and tech investments that helped them make JTV successful during the pandemic and how they’re taking those lessons into the next normal.

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With “conscious consumerism” on the rise, more and more consumers are interested in buying from sustainable brands who use eco-friendly materials or production practices. At the CommerceNext Spring Summit, Allbirds’ Head of Global Retail Ops, Travis Boyce and Kristen LaFrance, Head of Resilient Retail at Shopify discussed Allbirds’ sustainability commitment and retail journey.

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Discovery commerce can be leveraged to reach a wider customer base and increase your customer lifetime value. For those that are not familiar with discovery commerce, it is an online sales method that uses targeted advertising to guide a buyer towards a product using machine learning to improve targeting and relevancy. Optimizing discovery commerce creates a retail environment in which products find people, as opposed to people finding products.

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From our latest webinar, Winning 2021 with CRM & LTV as Growth Drivers, Karen DiClemente (Senior Strategy Director of Listrak) shared how retail and brand experts reenvisioned personalization marketing strategies for new customers acquired in 2020. DiClemente was later joined by Zack Abbell, VP of E-commerce at TULA Skincare, Andrea Moore, SVP Digital, E-Commerce and Consumer Insights at NEST New York and Max Lishansky, CMO at Outerknown to further explore this exciting topic.

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We’re in a climate crisis and consumers are looking for more and more ways to decrease their footprint in all aspects of life—and they expect companies to do the same. Working towards better sustainability is not only the right thing to do for consumers, but also for the planet. In this week’s webinar, Ryan P. Kelly, VP of Ecommerce & Alliance Marketing at FedEx Services shared industry data on sustainability, then was joined by Daren Hull, President at Vera Bradley, Saskia van Gendt, Head of Sustainability at Rothy’s and Sejal Solanki, VP, Ecommerce & Marketing at Coyuchi for a panel discussion on how retailers can start incorporating sustainable practices into their businesses.

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CommerceNext, a community and conference for marketers at retail and direct-to-consumer brands, today announces that it's restarting in-person conferences, beginning with CommerceNext IRL, scheduled for September 28-29, 2021, at the New York Hilton Midtown. More than 600 ecommerce and retail executives are expected to attend and gather in person for the first time since the Covid pandemic shut down in-person gatherings in March 2020. CommerceNext will follow CDC guidelines and venue protocols to ensure the safety of its attendees.

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Loyalty building is critical for retaining shoppers. During the pandemic, Lowe's continually hits home runs in cultivating loyalty because they've gone back to their roots of supporting their communities in times of crisis. Driven by customer insights, Marisa Thalberg, Executive Vice President, Chief Brand and Marketing Officer executed a series of initiatives that: authentically connected with consumers during lockdown and reaffirmed Lowe's position as an essential brand. Among the initiatives, Lowe’s incorporated brand-driven stories into their marketing strategy to connect with customers in a more meaningful and emotional way.

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Shoppers expect an absolutely seamless customer experience—if your brand doesn’t meet their standards, they can shop elsewhere. In response, retailers are bringing their A game technology-wise. AI and AR are a couple of the primary emerging technologies that continually evolve online shopping into a more engaging experience for customers. Read to learn more about the history of AI/AR and where it's taking retail.

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